Support
docpilot beta — best-effort support, no SLA yet
DRAFT — pending legal review. The contact address below is a placeholder; a monitored support inbox will replace it before launch.
Contact
Email support@docpilot.example. During the beta this is read by the founding team, best-effort — usually within one working day (UK hours), but there is no service-level commitment yet.
What to include
- Your organization name and the email you sign in with.
- The document id (visible in the review page URL and the export), if the question is about a specific document.
- What you expected, what happened instead, and roughly when (with timezone) — the audit trail is timestamped, so a time window lets us find the exact events.
- For extraction quality issues: which field, and what the correct value was. Corrections made in the review UI also teach the system directly.
Service status
The instance reports its own health at /healthz — database reachability, queue depth and background-worker liveness, with no login required. If the app is unreachable, that endpoint is the first thing to check.
Privacy and data requests
Data-subject requests (access, erasure, portability) go to the same address — see the privacy notice for what we store and how deletion works.